Privacy Policy

ConvertMesh is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our 3D file conversion service.

Information We Collect

Files You Upload

When you use our conversion service, you upload 3D files (STL, OBJ, PLY, 3MF, STEP, GLTF, etc.) for processing. These files are:

• Processed temporarily on our servers for conversion purposes only
• Automatically deleted from our servers within 24 hours
• Never stored permanently or used for any purpose other than conversion
• Not accessible to our staff unless required for technical troubleshooting

Usage Analytics

We use Google Analytics 4 to understand how our service is used. This includes:

• Page views and user interactions
• Conversion success rates and file format usage
• Performance metrics and error rates
• Geographic location (country/region level only)
• Device and browser information

API Keys and Account Information

For Pro users who purchase API keys, we collect minimal account information necessary for service delivery and billing. API keys are used solely for authentication and usage tracking.

How We Use Your Information

File Processing

Your uploaded files are used exclusively for:

• Converting files between different 3D formats
• Providing you with the converted output
• Technical troubleshooting when conversions fail

Service Improvement

We use aggregated, non-personal analytics data to improve our service, including optimizing conversion algorithms, adding new format support, and enhancing user experience.

Data Security

We implement industry-standard security measures to protect your data:

• All data transmission is encrypted using HTTPS/TLS
• Files are processed on secure cloud infrastructure
• Automatic file deletion prevents unauthorized access
• Access logs are monitored for suspicious activity

Cookies and Tracking

We use cookies and similar technologies for:

• Google Analytics tracking (analytics cookies)
• Remembering your format preferences (functional cookies)
• API key authentication for Pro users (authentication cookies)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

Third-Party Services

Google Analytics

We use Google Analytics 4 to analyze website usage. Google may use this data in accordance with their privacy policy. You can opt out using the Google Analytics opt-out browser add-on.

Google AdSense

We may display advertisements through Google AdSense. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google's Ads Settings.

Your Rights

You have the right to:

• Access information about data we collect
• Request deletion of your data (though files are auto-deleted)
• Opt out of analytics tracking
• Disable cookies through browser settings
• Contact us with privacy concerns

Data Retention

Uploaded files are automatically deleted within 24 hours of upload. Analytics data is retained according to Google Analytics' default retention periods (up to 14 months). Account information for Pro users is retained as long as the account remains active.

International Users

Our service is available globally. We operate under UK data protection laws and process data in accordance with UK GDPR requirements. Your data may be processed on secure cloud infrastructure located in various regions to ensure optimal performance.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: